Lab Rats Apparel

FAQ

Do you ship worldwide?

Worldwide delivery is available. We cannot accept resposibility for packages which get held by customs offices. Please allow up to 21 days for delivery. Customers ordering from Brazil and Mexico should allow up to 30 days for delivery.

Express Delivery:

All orders express shipping is expected within 7-9 working days.

Do you have sizing information?

https://www.americanapparel.net/sizing/default.asp?chart=mu.shirts

How can I track my order?

An email with a confirmation number will be sent after your order.

When will my order be shipped?

Your order will be shipped within 2 or 3 days.

How much is shipping?

Shipping is $3.95 + $ 1.00 with add ons

Can I change/cancel my order?

Yes, depending on whether or not your order has dispatched. If you would like to change or cancel your order then email us stating your name, email address, and delivery address you used when ordering. If your order has already been dispatched, please see "How do I refund/echxnge an item?"

How do I refund/exchange an item?

If you are not 100% satisfied with your purchase then you can return an item for refund/exchange within 14 days of receipt. Please note that items must be unworn, in original condition with all tags or packaging intact. Items such as buttons and posters must be in original packaging.

To arrange a refund, please email us with your name, email address, and delivery address within 14 days of receipt. if possible please use the original packaging and ensure that the item is securely wrapped to avoid damage in transit.

The cost of returning the item is your responsibility. Responsibility of the item is up to you until it reaches us. Therefire, it is extremely important to obtain proof of postage or use of a service that provides a tracking number. We are unable to process a refund/exchange if the return item is lost in transit. We will not be responsible for items lost in the post during return transit. Upon recieving the return item(s) we will then issue a refund to the original source of payment or dispatch the exchanged item within 5 business days. We will not refund postage costs unless the item was faulty or a mistake on our cost.

Please remember to include the invoice in the return package.

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